Version: 2.0
Effective Date: June 9, 2026
LAST UPDATED: June 9, 2026
1. INTRODUCTION
Sakura respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Sakura collects, uses, stores, processes, transfers, and protects information when you use the Sakura mobile application, websites, services, and related technologies.
Sakura is a food ordering and delivery platform operated by ENGLISH MONSTR, TOO, a company registered in the Republic of Kazakhstan.
Operator:
ENGLISH MONSTR, TOO
BIN:
230240030065
D-U-N-S Number:
989374730
Registered Address:
Shamshi Kaldyakov 40/1
Astana, 010000
Republic of Kazakhstan
By using Sakura, you acknowledge and agree to the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
Sakura may collect the following categories of information.
2.1 ACCOUNT INFORMATION
When creating or managing an account, we may collect:
• Full name
• Email address
• Phone number
• Date of birth
• Profile image
• Authentication identifiers
• Account preferences
2.2 DELIVERY INFORMATION
To facilitate deliveries, we may collect:
• Delivery addresses
• Saved locations
• Delivery instructions
• Recipient information
2.3 LOCATION INFORMATION
With your permission, Sakura may collect location information from your device.
Location data may be used for:
• Address selection
• Delivery routing
• Courier tracking
• Delivery status updates
• Service availability determination
You may disable location permissions through your device settings, although some functionality may become unavailable.
2.4 ORDER INFORMATION
We may collect information related to your purchases, including:
• Order history
• Restaurant selections
• Purchased products
• Delivery history
• Order status information
• Refund requests
• Loyalty activity
2.5 LOYALTY PROGRAM INFORMATION
If you participate in Sakura’s loyalty program, we may collect:
• Loyalty point balances
• Reward redemptions
• Promotion participation
• Bonus activity
• Tier status information
2.6 DEVICE AND TECHNICAL INFORMATION
We may automatically collect:
• Device type
• Device model
• Operating system
• Application version
• Device identifiers
• Language preferences
• IP address
• Network information
• Diagnostic information
• Crash reports
2.7 CUSTOMER SUPPORT INFORMATION
When contacting support, we may collect:
• Messages
• Complaint details
• Support requests
• Investigation information
• Uploaded images or documents
3. INFORMATION WE DO NOT STORE
Sakura does not store complete payment card numbers, CVV codes, or sensitive payment credentials.
Payments are processed by authorized third-party payment service providers.
4. HOW WE USE INFORMATION
We may use information to:
• Create and manage accounts
• Authenticate users
• Process orders
• Coordinate deliveries
• Manage loyalty programs
• Process refunds
• Prevent fraud
• Detect abuse
• Provide customer support
• Improve platform functionality
• Analyze service performance
• Maintain platform security
• Comply with legal obligations
5. LEGAL BASIS FOR PROCESSING
Where applicable, Sakura processes information based on:
• User consent
• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations
• Fraud prevention requirements
6. SHARING OF INFORMATION
Sakura may share information with the following categories of recipients.
6.1 RESTAURANTS
Information necessary to fulfill orders may be shared with participating restaurants.
This may include:
• Name
• Order details
• Delivery information
• Special instructions
6.2 DELIVERY PROVIDERS
Information necessary to complete deliveries may be shared with couriers and delivery partners.
This may include:
• Name
• Delivery address
• Phone number
• Delivery instructions
6.3 PAYMENT SERVICE PROVIDERS
Payment information may be processed by authorized payment partners.
6.4 SERVICE PROVIDERS
Sakura may use third-party providers for:
• Cloud hosting
• Analytics
• Authentication
• Push notifications
• Customer support
• Security monitoring
7. GOOGLE FIREBASE SERVICES
Sakura may utilize Google Firebase services, including but not limited to:
• Firebase Authentication
• Cloud Firestore
• Firebase Storage
• Firebase Cloud Messaging
• Firebase Analytics
• Firebase Crashlytics
These services may process information according to Google’s applicable policies.
8. PUSH NOTIFICATIONS
Sakura may send push notifications regarding:
• Order status updates
• Delivery updates
• Account activity
• Loyalty rewards
• Promotional campaigns
You may disable notifications through your device settings.
9. DATA RETENTION
Sakura retains information only for as long as necessary to:
• Provide services
• Fulfill contractual obligations
• Resolve disputes
• Prevent fraud
• Comply with legal requirements
Certain information may be retained after account deletion where legally required.
10. ACCOUNT DELETION
Users may request deletion of their account through Sakura’s account settings or by contacting support.
Following account deletion:
• Personal information may be removed.
• Certain transaction records may be retained.
• Certain information may be preserved to satisfy legal, accounting, tax, security, fraud prevention, or regulatory obligations.
Deletion requests may require identity verification.
11. INTERNATIONAL DATA TRANSFERS
Sakura may utilize infrastructure providers and service providers located in multiple jurisdictions.
As a result, information may be processed, stored, or transferred outside the Republic of Kazakhstan.
Reasonable safeguards are implemented where appropriate.
12. USER RIGHTS
Subject to applicable law, users may have the right to:
• Access personal information.
• Correct inaccurate information.
• Request deletion.
• Request restriction of processing.
• Withdraw consent.
• Request information regarding processing activities.
• Request data portability where applicable.
Requests may require identity verification.
13. CHILDREN’S PRIVACY
Sakura is not intended for children under the age of 18 without parental or legal guardian authorization where permitted by law.
We do not knowingly collect information from children in violation of applicable laws.
14. SECURITY
Sakura implements commercially reasonable security measures designed to protect personal information.
Measures may include:
• Secure authentication
• Access controls
• Encryption in transit
• Monitoring systems
• Security reviews
• Fraud prevention systems
However, no method of storage or transmission can be guaranteed to be completely secure.
15. FRAUD PREVENTION AND SECURITY MONITORING
Sakura may monitor activity to:
• Detect fraud
• Prevent abuse
• Protect users
• Enforce platform policies
• Maintain platform integrity
16. THIRD-PARTY LINKS
The Sakura platform may contain links to third-party websites or services.
Sakura is not responsible for the privacy practices of third parties.
17. CHANGES TO THIS POLICY
Sakura may modify this Privacy Policy from time to time.
Updated versions become effective upon publication within the application or associated websites.
Continued use of Sakura constitutes acceptance of the updated Privacy Policy.
18. CONTACT INFORMATION
Operator:
ENGLISH MONSTR, TOO
BIN:
230240030065
D-U-N-S:
989374730
Registered Address:
Shamshi Kaldyakov 40/1
Astana, 010000
Republic of Kazakhstan
Brand:
Sakura
Users may contact Sakura through the support channels provided within the application regarding privacy questions, personal data requests, or account deletion requests.
